FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 3.00 pm.
  Check-out: before midday. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The Price is per person.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is included and comprises of a full Scottish breakfast and cold buffet.
• Is heating included in the price?
  Yes, heating included.
• Can we settle the bill on arrival?
  No. Full payment is due 60 days prior to arrival.
• Which languages are spoken at the reception?
  English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are three floors and no lift.
• Are there quiet, private, romantic rooms?
  There are a number of quiet, private rooms - the Library, the Drawing Room, the Study, the Victorian Kitchen and the Family Room.
• Are linens and towels provided or do I need to bring my own?
  Yes, linen and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  The Castle is set within 44 acres of private ground.
• Do the rooms/apartments have a balcony?
  There are no balconies.
• Do you have non smoking rooms/apartments?
  All the bedrooms are non-smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
  TV's are available in the rooms on request. Satellite TV is available in the Library and the Family Room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, telephone available.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is no air conditioning.
• Is there a dining room where we could sometimes all dine together?
  As the Castle is exclusive use, the dining room is the main setting for all meals.
• Do you have an Internet/E-Mail point in the Property?
  Yes, available on request.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  The Parking is available.
• Where can we rent a car?
  We can arrange car hire for our clients or they can book direct at Edinburgh Airport.
• Are there grocery stores or supermarkets in the surroundings?
  There is a supermarket in Glenrothes (15 mins drive) and the villages of Falkland and Auchtermuchty have small grocery stores.
• Which is the nearest airport?
  Edinburgh Airport.
• Do you have a pickup or shuttle service from and to the airport?
  Transfers can be arranged.
• Which is the nearest railway station?
  Ladybank (10 minutes drive).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No. We have a private Tennis Court and can arrange extra activities such as spa treatments.
• Are pets welcome?
  No, sorry pets not allowed.
• Is there a restaurant in the Property?
  No. All meals are cooked by our resident chef for our clients only
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.