FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 1pm.
• Is the price per room/apartment or per person?
  The price is usually per room per night.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is included and it is a full Scottish breakfast.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  French, Spanish, Danish and Polish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 3 floors and 1 lift.
• Are there quiet, private, romantic rooms?
  Yes, there are quiet and private rooms.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  No, they do not.
• Do you have non smoking rooms/apartments?
  Yes, we do have 60% non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There is a satellite TV in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dial telephone with modem port in all rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not air conditioning in bedrooms, but only in public areas.
• Do you have an Internet/E-Mail point in the Property?
  No, we do not, but there is a Wireless broadband connection available in all public areas and conference rooms, free to all guests.
• Is there a swimming pool? When is it open?
  Yes, there is a pool, open from 7am - 10pm every day.
• Is parking or garage available?
  A free on site parking for 100 cars is available.
• Where can we rent a car?
  Yes, directly at the reception.
• Which is the nearest airport?
  Edinburgh.
• Do you have a pickup or shuttle service from and to the airport?
  No, but transport can be arranged for a charge.
• Which is the nearest railway station?
  Brunstane station, 400 m.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  There are many services available: gym, aerobics suite, tennis court, Jacuzzi, steam room and sauna, free of charge.
• Are pets welcome?
  Yes, they are welcome, though not in food service areas.
• Is there a restaurant in the Property?
  Yes, Lauders restaurant is open for breakfast, lunch and dinner and Options Bistro is open from 10am to 10pm.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can: dial up connecton available in all rooms. Some rooms can connect using Wi-Fi broadband